The terms "we", "us", "our" and "ours" when used in this Privacy Policy means Opulence Stoves (and subject to change from time to time). The terms "you", "your" and "yours" mean any user of our website, enquirer or customer.

Your privacy is important to us. We (as the data controller) will always act responsibly with your data. We are committed to the privacy and confidentiality of information provided by you to us.

This Privacy Policy describes our current policies and practices with regard to Personal Data collected by us from you directly and/or through the website where such Personal Data is protected by the General Data Protection Regulation ("GDPR").

The term "Personal Data" refers to personally identifiable information such as name, address, date of birth and telephone number. The term "Special Category Data" refers to more sensitive data such as information regarding religion, race, ethnic origin, genetics, politics, trade union membership, health, etc.

We do not share, sell nor distribute Personal Data to unrelated third parties for marketing purposes.

You may provide us with your Personal Data in order to receive information, advice, products or services from us. We may request personal information about you such as your name, address, date of birth, email address, telephone number and we may ask for information which enables us to provide a personalised service to you.

We sometimes supplement the information that you provide with information that is received from third parties. For instance, if inaccurate postcodes are received, we will use third party software to fix them.

In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our website. For example, we use technology to track which pages of our website our visitors view and which web browsers they use. This technology does not identify you personally; it simply enables us to compile statistics about our visitors and their use of our website.

We use this anonymous data to improve the content and functionality of our website and our e-mail updates, to better understand our customers and visitors, and to improve the services we offer.

In order to collect the anonymous data described above, we may use temporary "cookies" that remain in the cookies file of your browser until the browser is closed. We consider none of them to be intrusive to you; in fact some will enhance your experience on our website. The cookies that we collect are:

We also use your IP address to help diagnose problems with our server and to administer our website, and to gather broad demographic information such as determining how many of our visitors are from outside of the UK. By agreeing to the cookies today, you are also agreeing to any additional non-intrusive cookies we may choose to use in the future.

We do not share, sell nor distribute your Personal Data to unrelated third parties for marketing purposes.

Personal Data may occasionally be transferred to third parties who act for us for further processing in accordance with the purposes for which the data was originally collected, or for purposes to which you have consented. For example, a third party may have access to your Personal Data in order to support our information technology or to handle mailings on our behalf.

We may share or transfer information in our databases to comply with a legal or regulatory requirement, for the administration of justice, interacting with anti-fraud databases, to protect your vital interests, to protect the security or integrity of our databases or this website, to take precautions against legal liability, or in the event of a sale, merger, reorganisation, transfer of business, dissolution or similar event.

If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example when:

Where appropriate, before disclosing Personal Data to a third party, we contractually require the third party to take adequate precautions to protect that data and to comply with applicable law. Please contact the Data Protection Officer at the address below if you would like to receive details of the relevant fraud prevention agencies.

We strive to maintain the reliability, accuracy, completeness and currency of Personal Data in our databases and to protect the privacy and security of our databases. The security measures in place on our website and computer systems aim to protect against the loss, misuse or alteration of the information you provide to us. We keep your Personal Data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or regulatory requirements.

We implement and maintain appropriate technical and organisational measures to ensure the ongoing confidentiality, integrity, availability and resilience of information processing systems and services. This includes conducting due diligence on our suppliers, testing effectiveness of information security, operating a framework of information security controls and documenting our policies which are regularly reviewed.

Upon receipt of your written request and enough information to permit us to identify your Personal Data, we will (subject to the exceptions under GDPR) disclose to you the Personal Data we hold about you. We will respond to your request within one calendar month of receiving it. We may ask you to provide further information and/or validation of your identity. We will store details of subject access requests indefinitely. If we receive multiple requests, we reserve the right to make a small charge.

If you wish to make a subject access request relating to Personal Data held about you by Opulence Stoves please email sales@opulencestoves.co.uk.

You can ask us to remove or delete your Personal Data from our records if there is no compelling reason for us to hold it and subject to specific circumstances under the General Data Protection Regulation. Requests to delete Personal Data are subject to any applicable legal and regulatory requirements or document retention obligations and any of our current contracts which are still in force.

Please let us know if your Personal Data becomes out of date or incorrect by email, telephone or in writing and we will correct, amend or delete any Personal Data that you notify us is inaccurate and notify any third party recipients of the necessary changes. Our contact details can be found at the end of this privacy policy.

Our website may contain hyperlinks to websites that are not operated by us. Any such hyperlinks are provided for your reference and convenience only and do not imply any endorsement of those third-party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any Personal Data about yourself.

Our website contains hyperlinks to other pages on our website. We may use technology to track how often these links are used and which pages our visitors choose to view. This technology does not identify you personally.

Opulence Stoves does not transfer data outside of the EEA. If data processing takes place outside the European Economic Area, we will make suitable arrangements for your personal information to be protected.

We will not send you information about other products and services.

If you are unhappy with the way in which your data has been handled, you can write to the Information Commissioner's Office (ICO) if you believe we have breached data protection laws. For more information visit www.ico.org.uk. Making a complaint with the ICO will not affect any other legal rights.

This Privacy Policy forms part of our website Terms of Use and as such shall be governed by and construed in accordance with the laws of England. You agree to submit any dispute arising out of your use of this website to the exclusive jurisdiction of the courts of England.

If you have any questions about this Privacy Policy, or any part of our service, you may contact us by emailing sales@opulencestoves.co.uk or calling 01284 768542.

This privacy policy may change from time to time, and we will let you know when changes that materially affect you have been made.