Clause 1

Definitions & Interpretation

1.1 In these Terms:

• "Company" — Opulence Ltd, trading as Opulence Stoves.
• "Customer" — The approved trade account holder.
• "Portal" — The Opulence Trade Portal at trade.opulencestoves.co.uk.
• "Goods" — All products, including stoves, Schiedel flue systems, outdoor living products (Big Green Egg, Gozney, Traeger), range cookers (Everhot, Lacanche), firewood products, and accessories.
• "Trade Account Type" — The category of trade assigned to the Customer at approval (for example HETAS fitter, landscaper, interior designer, builder, kitchen fitter, or firewood consumer).
• "Category Access" — The specific product categories enabled on the Customer's account, assigned and varied by the Company at its discretion.
• "Pricing Schedule" — The schedule of trade discount rates, tier thresholds, and referral kickback rates made available to the Customer within the trade portal on login, and which may be notified by direct communication. The Pricing Schedule forms part of these Terms.
• "Outdoor Living Products" — Big Green Egg, Gozney, and Traeger products and accessories.
• "Direct Dispatch Products" — Outdoor Living Goods (Traeger and Big Green Egg) fulfilled directly by the manufacturer to the Customer's nominated address.
• "Range Cooker Referral" — The referral arrangement for Everhot and Lacanche range cookers described in Clause 12.
• "Special Orders" — Bespoke, non-stocked, or made-to-order Goods.
• "HETAS" — The official body for approving solid fuel heating appliances, fuels, and services in the UK.

Clause 2

Basis of Contract

2.1 These Terms apply to all sales through the Portal and override any terms proposed by the Customer.

2.2 No variation is binding unless agreed in writing by a Director of the Company.

2.3 An order constitutes an offer. A Contract forms only on written confirmation by the Company. Automated acknowledgements do not constitute acceptance.

2.4 The Company may decline any order at its absolute discretion.

Clause 3

Account Eligibility, Trade Types & Category Access

3.1 The Portal is open to approved trade professionals operating within the Company's service area. Trade types include, but are not limited to, HETAS-registered fitters, landscapers, interior designers, builders and general contractors, kitchen fitters, and high-volume firewood consumers.

3.2 Category Access is assigned per account at the Company's sole discretion, based on assessment of each individual trade application. The Company may enable, disable, or vary Category Access at any time.

3.4 Other categories — outdoor living, range cookers, firewood, and accessories — may be enabled for any approved account at the Company's discretion.

3.5 Geographic Restriction — Account eligibility and delivery are limited to: Suffolk (all postcode zones), Cambridgeshire, selected areas of Norfolk, and Peterborough. Out-of-area applications require prior written agreement.

3.6 Trade accounts and login credentials are personal to the approved account holder and must not be shared, transferred, or used by any third party.

3.7 The Company may approve or reject applications, and modify access levels and pricing tiers, without providing reasons.

Clause 4

Pricing, Confidentiality & Market Conduct

4.1 All Portal pricing is strictly confidential and provided solely for legitimate trade purchasing. It must not be disclosed to consumers or competitors.

4.2 The Customer shall not undermine the brand positioning of Opulence or any manufacturer, engage in predatory consumer discounting, misrepresent pricing, or reproduce Portal pricing data.

Clause 5

Suspension, Restriction & Termination

5.1 The Company may at its sole discretion suspend access, restrict Category Access, reduce pricing tiers, or terminate the account, without liability.

5.2 Grounds include breach of pricing conduct, reputational risk, non-payment, misuse of any kickback or referral scheme, breach of manufacturer agreements, sharing of access, or fraud.

5.3 On termination: access ceases immediately; pending orders may be cancelled; outstanding sums remain due; accrued but unpaid kickback and referral entitlements are forfeited.

Clause 6

Description of Goods

6.1 The Company may amend specifications without notice and substitute equivalent products where necessary.

6.2 Product images and descriptions are illustrative.

6.3 The Customer is responsible for verifying suitability, compatibility, and compliance with Building Regulations, Ecodesign 2022, smoke control zones, and other regulatory obligations.

Clause 7

Orders & Payment

7.1 All orders are subject to stock availability and formal acceptance.

7.3 The Company may cancel orders prior to dispatch, amend pricing where errors occur or supplier costs change, and apply minimum order values.

Clause 8

Delivery of Goods

8.1 Delivery Area — Deliveries fulfilled by the Company's own in-house team operate from Unit 11, Oaklands Park, Bury St Edmunds, IP33 2RW and are restricted to the service area (Clause 3.5). Quoted delivery dates are estimates only.

8.2 Third-Party Installers — The Customer must not schedule installation until Goods are received, inspected, and confirmed correct and undamaged.

8.3 Risk & Ownership — Risk transfers to the Customer on delivery. Title remains with the Company until payment is received in full.

8.4 Palletised & Large Goods — Delivery is kerbside. The Customer must provide safe access and means to receive Goods.

8.5 Inspection & Damage — Goods must be inspected on delivery; damage noted before signing and reported within 48 hours with photographic evidence.

8.6 Outdoor Living — Gozney — Gozney products are held in stock or supplied to a stated lead time and delivered by the Company's in-house team under the standard delivery terms above.

8.7 Direct Dispatch Products (Traeger & Big Green Egg) — These Goods are fulfilled directly by the manufacturer to the Customer's nominated address. Delivery is arranged by the manufacturer and subject to their fulfilment timescales and terms. The Company will communicate estimated lead times at point of order and accepts no liability for manufacturer fulfilment delays. Risk in Direct Dispatch Products transfers to the Customer on delivery by the manufacturer. Damage claims must be raised with the Company within 48 hours of delivery and will be pursued with the manufacturer on the Customer's behalf.

Clause 9

Returns Policy

9.1 Core Products — May be returned within 14 days of delivery if unused, in original undamaged packaging, and fully resalable. Return carriage at the Customer's cost. A restocking fee of up to 25% may apply.

Clause 10

Trade Tier & Pricing Structure

10.1 Stove pricing operates on a three-tier trade structure: a standard tier (applying from registration) and two enhanced tiers, each unlocked at a successively higher rolling 12-month net spend threshold. The standard tier discount, the two enhanced tier discounts, and the spend thresholds at which each enhanced tier unlocks are set out in the Pricing Schedule available to the Customer on login to the portal.

10.2 The enhanced tiers apply to stove pricing only. All other Customer benefits remain the same across the enhanced tiers; each higher tier provides an increased stove discount in addition to the benefits of the tier below it. Enhanced flue pricing continues to apply where a qualifying stove is added to the same basket as flue or liner products, as set out in the Pricing Schedule.

The enhanced tiers are conditional on continued commercial alignment. The Company may revert any account to a lower tier where the relevant spend threshold is not maintained.

10.4 Outdoor living pricing operates separately under Clause 11. Range cooker referrals operate under Clause 12

Clause 11

Outdoor Living Products

11.1 Outdoor living products (Big Green Egg, Gozney, Traeger) are priced on a fixed trade discount off recommended retail price (RRP), displayed on the Portal as a net cost.

11.2 The discount is applied as a fixed percentage off RRP, tiered by the Customer's rolling 12-month spend against a threshold shared with the stove enhanced tier. The applicable percentages and threshold are set out in the Pricing Schedule available to the Customer on login to the portal.

11.3 Delivery and returns for outdoor living are governed by Clauses 8.6, 8.7, and 9.3.

11.4 Warranty for outdoor living products is governed by Clause 14.4.

Clause 12

Referral Programmes & Reward Attribution

12.1 Range cookers (Everhot and Lacanche) are offered as a referral service. The Customer submits a referral; the Company's showroom team contacts the Customer's client to discuss requirements and manage the sale.

12.2 Range Cooker Kickback — Where a referred client completes a purchase, the Customer earns a kickback calculated as a percentage of the final sale value. The applicable rates (which differ by brand) are set out in the Pricing Schedule available to the Customer on login to the portal.

12.3 The kickback is paid in cash to the Customer's nominated bank account after the client has completed their purchase. No kickback is payable on referrals that do not convert to a completed sale.

12.4 Client Benefit — The referred client receives free delivery and a £250 Opulence in-store voucher, applied at the point of the client's purchase, subject to any voucher terms notified by the Company.

12.5 The Customer warrants that they have the client's consent to share the client's details with the Company for the purpose of any referral made under this clause.

12.6 The Company may vary or withdraw any referral programme, kickback rate, or client benefit on 30 days' written notice.

12.7 Stove Installation Referral — Customers who do not themselves hold stove or flue category access (and who are therefore not engaged to carry out stove installations) may refer a client to the Company for a HETAS stove installation. Where the referred installation completes, the Customer earns a referral reward calculated as a percentage of the installation labour and flue element only. The stove, hearth, building work and any optional extras are excluded from the calculation. The applicable rate is set out in the Pricing Schedule available on login. The reward is paid in cash on completion of the installation.

12.8 Reward Attribution — First Recorded Referral — A referral reward, or any reward arising from a Portal-originated sale, is attributed to a single Customer per client opportunity: the Customer whose qualifying referral or Portal engagement for that client is first recorded by the Portal. Attribution is determined by the date and time recorded by the Portal at the point of the first referral submission or first Portal engagement relating to that client.

12.9 Only one reward is payable per client opportunity. Where more than one Customer is connected to the same client (for example, an interior designer and a builder working on the same project), the reward is attributed to the first recorded referral only, and is not payable to both Customers.

12.10 Agreed Sharing — The Customers concerned may agree between themselves to share a reward in respect of the same client opportunity. Any such arrangement must be notified to the Company in writing by all qualifying parties before settlement. In the absence of such written agreement, the Company will settle in full to the first recorded referrer under clause 12.8, and accepts no responsibility for arrangements between Customers.

12.11 The Portal record is the primary evidence of attribution. In any case of genuine uncertainty or dispute, the Company's reasonable determination, made in good faith and based on the Portal record, is final.

Clause 13

Firewood Supply Programme & Kickback Scheme

13.1 Approved accounts may supply the Company's kiln-dried, Ready to Burn certified firewood to their customers. Firewood is available to all approved trade accounts at the Company's discretion, including high-volume consumers.

13.2 Kickback Entitlement — £25 per crate of qualifying firewood delivered to the Customer's customers, settled by either: cash payment of £25 per crate; or a trade credit note at an enhanced rate of £27.50 per crate (+10%) redeemable against future Portal orders. The Customer may elect their preferred method each period.

13.3 Settlement is processed monthly, subject to a minimum of 5 qualifying crates per period. Entitlements below the threshold roll forward.

13.5 All firewood carries Ready to Burn certification with moisture content at or below 20%. The Company may amend kickback rates, settlement methods, and Programme terms on 30 days' written notice.

Clause 14

Warranty & Liability

14.1 Manufacturer warranties apply as stipulated by the relevant manufacturer. The Company makes no independent warranty beyond those provided at law.

14.2 The Company is not liable for installation errors, incorrect specification by the Customer, or third-party workmanship.

14.3 The Customer is responsible for ensuring installations comply with Building Regulations and are undertaken by suitably qualified persons; stove and flue installations must be undertaken by HETAS-registered fitters.

14.4 Outdoor Living & Range Cookers — Warranties for Big Green Egg, Gozney, Traeger, Everhot, and Lacanche are subject to each manufacturer's own warranty terms and registration requirements, available from the manufacturer or on request. The Customer (or, for range cookers, the end client) is responsible for product registration where required to activate cover.

Clause 15

Limitation of Liability

15.1 The Company is not liable for indirect, special, or consequential loss, including loss of profit or goodwill.

15.2 Total aggregate liability shall not exceed the invoice value of the Goods to which the claim relates.

15.3 Nothing limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded by law.

Clause 16

Intellectual Property & Portal Use

16.1 All Portal content — pricing, product data, imagery, and system architecture — remains the exclusive property of Opulence Ltd.

16.2 The Customer must not copy or distribute Portal pricing, share credentials, or systematically extract data.

Clause 17

Monitoring & Compliance

17.1 The Company may monitor account activity, analyse purchasing patterns, and audit kickback and referral participation. The Customer agrees to cooperate with reasonable compliance requests.

Clause 18

Force Majeure

18.1 The Company is not liable for failure or delay caused by circumstances beyond its reasonable control, including supply chain disruption, manufacturer delays, or system failure.

Clause 19

Notices

19.1 Formal notices must be in writing to: Opulence Ltd, Unit 11, Oaklands Park, Bury St Edmunds, IP33 2RW, or by email to trade@opulencestoves.co.uk.

Clause 20

Governing Law & General

20.1 These Terms are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the English and Welsh courts.

20.2 If any provision is held unenforceable, the remainder continues in full force.

20.3 No third party shall have rights under the Contracts (Rights of Third Parties) Act 1999.